PLATFORM TERMS

Using Sell Now

Version 9 November 2026

Advertising payment and cancellation

The £1.00 fee is a one-off payment for one sale or rental advert, not a subscription or a charge for completing a transaction. Optional third-party services such as photography are arranged and paid separately. Payment does not guarantee enquiries or a completed sale or letting. Before paying you will be asked to request immediate publication. Consumers normally have 14 days to cancel a distance service contract; that right ends only when the service has been fully performed with your prior express consent and acknowledgement. Contact contact@sell-now.co.uk for cancellation, payment or refund requests, including payment taken without successful publication. Your statutory rights remain unaffected.

Authority to sell or let

Before publishing or updating a sale or rental advert, you must confirm that you hold full legal ownership of the property or have the legal owner’s explicit authority to advertise and act on their behalf. You must obtain all required co-owner, landlord, lender, lease, planning and other approvals for the proposed sale or letting, and provide accurate details. A declaration is not independent verification of ownership by Sell Now.

1. Who we are and what these terms cover

Sell Now is operated by SELL NOW LIMITED. These terms explain the service we provide and the responsibilities of people who use it. Read them before advertising a property, sending an enquiry or proposal, requesting a viewing or using an account. Our privacy notice explains how personal information is handled; agreeing to these terms is not consent to unrelated use of your information.

Account actions are for people aged 18 or over, including authorised representatives of organisations. Give accurate information and use your own account. Your sign-in identifies your account; it does not verify your ownership, identity documents, finances or authority to let or sell. Tell us if you suspect unauthorised account use. Contact us if you need an accessible way to use the service.

2. Advertising fees and direct contact

A new sale or rental advert costs £1.00, payable upfront before publication. This is the total platform advertising fee, with no subscription or platform commission. Searching, matching, messaging, proposals and viewing requests carry no additional platform fee. Existing adverts are not retrospectively charged, and editing or making the same paid advert available again does not incur another fee. Optional independent services and ordinary property transaction costs are separate.

Advertisers prepare their listings. Home seekers choose which properties to consider. Participants send their own messages, proposals and viewing responses. Sell Now does not negotiate a price or accept a proposal on your behalf, carry out conveyancing, transfer ownership, create a tenancy, collect rent or hold purchase money or tenancy deposits through this website. The legal treatment of our activities depends on the services actually provided, rather than the name given to the platform.

There is no commitment to buy an extra service. Optional independent services require their own clear price and agreement directly with the provider.

3. Advertising a property

Only advertise a property you own or have authority to advertise. Obtain any necessary co-owner, landlord, lender or other permission. You must have permission to publish the description, photographs, plans, videos and tours, including permission concerning identifiable people or other people’s possessions. Do not publish occupants’ private information or security details.

Provide accurate, clear and complete information, correct mistakes promptly and update availability when circumstances change. Do not hide information that would affect a reasonable buyer’s or tenant’s decision, describe an unverified fact as verified, or use misleading photographs, prices or claims. Relevant details may include tenure, lease length, charges, restrictions, condition, known issues, utilities, access, parking, availability, deposits and applicable certificates. The information needed depends on the property and its location; this list is not a substitute for the requirements that apply to your advert.

You remain responsible for legally required marketing information, permissions, licensing and safety obligations. A checklist marked “done”, an EPC marked “Pending”, publication of an advert or a property-register link is not approval that a property may lawfully be marketed or occupied. Sell Now does not routinely verify every advert or certificate. We still take responsibility for our own conduct and for dealing appropriately with reported problems.

Do not discriminate unlawfully in advertising, enquiries, viewings or decisions. Follow the rules applicable to the country and tenancy, including protections concerning applicants with children or receiving benefits where they apply. Never require a prohibited tenant fee or make the use of an optional provider a condition of a tenancy contrary to the law.

4. Proposals, responses and legal commitments

Sell Now’s offer and counteroffer controls record negotiations subject to contract. “Agreed in principle” describes the recorded platform status; it is not confirmation that a sale has completed, a tenancy exists or legal checks have passed. A counteroffer creates a new proposal requiring a response. Silence, a delay, an email delivery or a declined proposal is not acceptance.

For an ordinary private sale in England and Wales, the sale is not binding until contracts are exchanged. Scotland uses a different process, with a binding sale contract arising through concluded missives. Obtain local legal advice for formal offers in Scotland or Northern Ireland and for auctions, reservation agreements or other special arrangements. These terms do not cancel a binding commitment made separately.

Tenancies and occupation contracts have their own rules and may arise from words or conduct outside the platform. A website label does not decide your legal position. Obtain appropriate advice and complete the necessary agreement and checks before paying money, giving possession or moving in.

Rental proposals and counteroffers on Sell Now must not exceed the currently advertised monthly rent. This is a platform rule for every rental listing. For relevant lettings in England, landlords must also comply with the statutory prohibition on encouraging or accepting bids above the advertised rent. Do not seek an extra rent payment or use messages, another charge or a price change to evade applicable rules. A tenant may propose a lower rent; the landlord may decline without requesting an unlawful payment.

Check the amount and message before confirming. The website records pending, agreed, declined, withdrawn and other status changes in My Account. A listing marked agreed stops further offers and cancels live viewing arrangements; it does not prove completion. A later listing-status change updates the platform record and cannot rescind a separate binding contract or tenancy. Either participant can record withdrawal from an agreement in principle through My offers, with confirmation and a history entry. This does not terminate a separate binding contract, tenancy or occupation contract. The advert status is unchanged until the owner updates it; closed proposals and cancelled viewing appointments are not automatically reopened.

5. If a proposal is unanswered or a transaction falls through

Sending a proposal does not oblige the other person to accept or respond. A proposal can remain unanswered, and an owner may choose another lawful proposal. We do not promise a response, an accepted price, a particular buyer or tenant, a completion date or a completed transaction.

A sale or letting may be delayed, renegotiated or fail because of finance, surveys, legal searches, a chain, the property’s circumstances or a participant’s decision. Your legal position on withdrawing depends on the agreements and law involved. Independent legal, survey, finance or other charges may remain payable under the arrangements you made with those providers. Sell Now does not reimburse those costs simply because a transaction fails. The section on our responsibilities below preserves claims arising from our own fault and your statutory rights.

6. Messages, email alerts and viewings

A successful submission means the record was saved. It does not prove that another person has read it. Email alerts are being configured. Please check My Account for updates; do not rely on an email notification yet. SMS notifications are not provided. Email alerts can be delayed or filtered; check My Account for the current recorded status. Manage participant alerts in your account preferences.

As explained beside the enquiry form and in our privacy notice, initial buyer-to-owner enquiries and the sender’s sign-in contact details are copied to contact@sell-now.co.uk. Replies are not routinely copied. Authorised access to records for a report, privacy request or service problem is handled as described in that notice.

A viewing request needs the owner’s confirmation before attendance. Agree access, supervision and practical details directly; notify the other person if you need to cancel. Sell Now does not verify that a visitor or host is safe, supervise an appointment or guarantee attendance. Do not share identity documents, bank details or access codes unnecessarily. Personal calendar downloads do not update automatically after a change.

7. Valuations, matching and research

You may request a free desktop valuation from Sell Now. It is an indicative estimate based on local property figures found online and information you supply, with no visit or inspection. New reports identify the online sources, dates checked, estimate range, reasoning and known limitations. Asking prices, recorded sold prices and area averages are different evidence and may be incomplete or out of date. We do not guarantee the accuracy of third-party figures or an achievable price or rent, and we remain responsible for preparing our service with reasonable care and skill. The report is not a survey, legal advice, a mortgage or lender valuation, or a certified RICS valuation. You must obtain your own independent legal advice and an appropriate independent survey or specialist checks before committing to a transaction, and a qualified valuer’s report when a formal valuation is needed.

In-person valuations are provided independently by local providers. Requests are handled through our business inbox. Before passing a request on, we explain the intended provider, the information to be shared and the purpose, and obtain your agreement. A request is not a confirmed appointment or agreed quote.

Property and home-seeker matches use supplied preferences and listing information. Paid AI is paused. A match is a suggestion to explore, not a recommendation to invest, a financial or eligibility assessment, or proof of ownership, available funds or suitability. Historical area figures do not value an individual property or predict a return. Check matters important to you independently.

8. Independent providers and official records

Solicitors, board suppliers, photographers, floor planners, engineers, assessors and other contacts are independent directory options. You choose whom to use and contract with them directly. Check coverage, qualifications, insurance, availability, the complete price and cancellation terms before agreeing. Displaying a contact does not mean that Sell Now has appointed it, checked every qualification or guaranteed its work.

Any review score shown is a dated snapshot attributed and linked to its source, not a live rating or a review collected by Sell Now. Check the current source and report an error to us. We will identify paid placements and explain any referral fee or other commercial interest before you act on that recommendation or agree to a referral. We will not add an undisclosed charge to your platform use.

Viewber bookings and payments are made directly with Viewber and do not sync with Sell Now appointments. Videos and 360 tours may open independent hosts. Official register searches open the relevant external service, which may charge. They do not verify the advertiser’s authority or replace the searches and advice needed for a transaction.

9. Content, acceptable use and account closure

You keep your rights in content you submit. Give us permission to store, display and technically adapt it as needed to run your listing, communications and the services you request. This permission does not allow unrelated resale or advertising use. After withdrawal or closure, necessary records are handled under the retention limits and exceptions in our privacy notice.

Do not use Sell Now for fraud, impersonation, unlawful discrimination, threats, harassment, exploitation, illegal material, spam, malicious files or unauthorised access. Do not publish another person’s confidential information or use account contact details for unrelated marketing. Do not ask another user to pay Sell Now a deposit or purchase price; this website does not collect those payments.

We may ask for corrections or evidence, hide content or restrict access where reasonably necessary to investigate an alleged breach, protect users, comply with the law or maintain security. Measures should be proportionate. We explain the reason and how to challenge a decision unless doing so would be unlawful, compromise security or prejudice an investigation. Urgent action may be needed before notice. You can request review through the contact details below.

You can stop using the service, withdraw an advert or request closure without a platform cancellation fee. For closure or deletion, follow the privacy request instructions. Closing Sell Now does not close an account you hold with a separate sign-in provider, discharge your commitments to other people or automatically remove records that must lawfully be retained.

10. Help, complaints and reporting a problem

Email contact@sell-now.co.uk, use our contact and reporting page or write to our registered office. You do not need an account to email a complaint. Include the listing link or relevant request reference and explain the problem and the outcome you seek. Do not send unnecessary sensitive documents. You can report a misleading listing, fraudulent or abusive content, a service problem or a moderation decision through these routes.

We consider the information, take appropriate action and explain the outcome or why further investigation is needed. If you disagree, ask for a further review and explain why. A report does not automatically determine another person’s wrongdoing. A complaint to us does not prevent you using a statutory complaint route or bringing a claim. Privacy complaints may also be made directly to the Information Commissioner’s Office. If someone is in immediate danger, contact the emergency services.

11. Our responsibilities and your rights

We must perform the services we agree to provide with reasonable care and skill. We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill, where the law makes us responsible. Foreseeable means it was an obvious consequence or was reasonably contemplated when the service was agreed.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nothing here removes your statutory consumer rights or remedies. The £1.00 advert fee does not reduce our liability to that amount. Describing the responsibilities of advertisers or independent providers does not excuse our own fault.

We aim to keep the service available, but maintenance, technical faults or external outages may interrupt it. We will take reasonable steps to address problems within our control. We do not promise uninterrupted access, and we do not use this statement to avoid a legal duty.

12. Changes and disputes

We date changes to these terms and explain significant changes before they apply to ongoing use, except where an urgent legal or security change is necessary. Changes apply going forward and do not retrospectively remove accrued rights or rewrite a separate property agreement. You may stop using the service and request closure if you do not accept a change.

English and Welsh law governs these platform terms, while preserving any mandatory protections applicable where you live. A UK consumer can bring proceedings in the courts available to them under the applicable rules, including their home jurisdiction where permitted. We do not require a consumer to use a distant court or compulsory private arbitration. The law of the property’s location and your separate agreements govern the property transaction.

Illustrative homes and the buyer demonstration are labelled and do not send real offers, messages or viewing requests.